PRIVACY AND COOKIE POLICY

This privacy policy sets out how Tranquil Elusions Travel Management uses, protects and handles any personally identifiable information that you provide while using our website. Should we ask you to provide any information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy. This privacy policy may change from time to time and we will keep you informed by updating this page. You can refer back to this page at any time to ensure you are happy with any changes. This policy is effective 02 Oct 2019.

GDPR Compliance:

This compliance policy intended solely for individuals residing outside of the territory of the European Union. By accessing and using this site, you hereby agree and represent either (i) you are not a resident of the European Union, or (ii) if you are a resident of the European Union, that you hereby provide express consent to any personal information which may be collected from you by this site, including, but not limited to, first name, last name, email address, phone number, physical address, IP address, and social media accounts and information. In no event shall any user cause this site to collect personal information of any individual residing in the European Union without first obtaining the express consent of such individual.

Information we may collect from you:

We collect information from you through our online contact form, over the phone when calling you and when you send emails and other formats of messaging. If you are travelling with any other people, you must ensure that they understand how their information will be used and that they have given their permission for you to share it with us. This may include personally identifiable information regarding your travel arrangements to reserve flights, hotel rooms, tours and various out travel accommodations. This includes first and last name, email address, telephone number, gender, birth date, passport information and frequent flyer numbers.

Our policy is to avoid asking for any sensitive personal information from you, examples of which include racial or ethnic background, political standing, religious beliefs, mental health or sexual preference, unless we deem it necessary for the type of trip you are embarking on. We may need to ask for information pertaining to your physical health if your trip will be physically demanding or if you require special access due to a disability.

What we do with your information:

We use the personal information collected about you in the following ways; to create and tailor trips to you and your travel companions, book and manage travel services, book flights on your behalf and on behalf of your travel companions, send you travel related documentation to include as booking confirmations and official travel documents,
maintain contact with you during the booking process and during dates of travel, maintain and communicate with you about your account with us and to provide you with services you request from us and to otherwise enter into and perform contracts with you, including providing customer support. We will use your information to help us improve our services. We will also use this information for communication purposes, for example we will send you offers and news about our company.

Your information will be stored for internal record keeping purposes for a period of one year. We are committed to ensuring the security of your personally identifiable information. In order to prevent unauthorized access or disclosure physical, electronic and managerial procedures have been put into place to safeguard and secure the information we collect online.

Children and other travel companions:

This privacy policy also applies to children and others on whose behalf you request our services. It is not always possible for us to deal with such individuals. Therefore it is explicitly assumed that you have a right to share their personal data with us. It is the responsibility of the booking party to communicate this privacy policy to all individuals whose personal data you provide to us as we are not able to do so directly.

We do not accept responsibility for processing personal data you provide us with of individuals who are not informed about such processing because of a failure on your part to provide them with a copy of this policy.

We encourage you to explain the contents of this privacy policy to any children who you ask us to provide our services to and are e

Third party disclosure of your information:

Tranquil Elusions Travel Management does not rent, sell or share the personal information we collect to any third party organizations for the purposes of marketing products or services. Your data is never released to advertisers.

Use of cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights:

You have a number of rights under data protection law in relation to the way we process your personal data. You may contact us using the details below to exercise any of these rights, and we will respond to any request received from you without undue delay and within one month from the date of the request.

Tranquil Elusions Travel Management

55 Loockerman Plaza Suite 1424

Dover, Delaware 19903

A right to access personal data held by us about you.
A right to require us to rectify any inaccurate personal data held by us about you.
A right to require us to erase personal data held by us about you. This right will only apply in certain cases where, for example, we no longer need to use the personal data to achieve the purpose we collected it for; where you withdraw your consent if we are using your personal data based on your consent; or where you successfully object to the way we process your data.
In certain circumstances, a right to restrict our processing of personal data held by us about you. This right will only apply where, for example, you dispute the accuracy of the personal data held by us; where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.
A right to object to our processing of personal data held by us about you where the processing of such data is necessary for the purposes of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process personal data which override your rights or which are for the establishment, exercise or defense of legal claims.
A right to object to the sending of marketing information. All marketing information we send you will give you the option to opt out of such communication.
When we rely on your consent to process personal data, you may withdraw your consent at any time. This will not affect the validity of anything we have done before you withdraw your consent but we will promptly cease the data processing to which the withdrawn consent relates.

The above is only a summary of your rights as a data subject. These rights are subject to various conditions and exceptions which are provided for by law. For more detailed information please contact us on the details provided above.